Reference

What Our Legal Terms Cover for You

Our legal framework sets out how your account works, what data we hold, and how you can contact us with any policy concern.

Account PolicyData PracticesWallet Use: bKash, Nagad, RocketContact RightsEligible Regions Only
bdcasino What Our Legal Terms Cover for You
REACH OUR TEAM

How to Contact Us About Legal Matters

If you have a question about our terms, want to request a copy of the data we hold, or need to raise a policy concern, our support team handles those directly. Queries about account closures or data deletion are treated as priority contacts and get a response within one business day.

Live Chat Reach us through the live chat window in your account dashboard. Available during standard service hours for policy and account questions.
Email Support Send detailed policy queries or data requests to our support address listed in your account settings. We respond within one business day.
Account Help Centre Your account settings page has a dedicated Legal and Policy section where you can submit a formal request or review your current data holdings.
HOW WE PROTECT YOU

Data Handling and Account Security Practices

Your account security and the integrity of your personal data are handled through a set of concrete practices — not vague promises. Here is exactly what we do and how you can act on it.

Data We Hold

We store your registered mobile number, account activity, and wallet transaction references. We do not store your bKash, Nagad, or Rocket PIN at any point.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and to remember your lobby preferences. You can clear these from your device browser settings at any time.

Retention and Deletion

Account data is kept for as long as your account is active. Once you request deletion, we remove personal identifiers within 30 days, except where local law requires a longer retention period.

Requesting Changes

To update your registered mobile number or request a full data export, go to Account Settings and select the Data and Privacy option, or contact support via live chat with your account ID ready.

Policy Questions We Hear Most

These are the questions we get most often about our terms, your data, and how to act on your rights as an account holder.

Access depends entirely on your local law and whether you are in an eligible region. We do not make legal representations about your jurisdiction — you are responsible for checking local rules before using the service.

We hold your registered mobile number, account login history, and wallet transaction references for bKash, Nagad, and Rocket deposits and withdrawals. We do not store wallet PINs or banking passwords.

Go to Account Settings, select Data and Privacy, and submit a data export request. Alternatively, contact support via live chat with your account ID. We process requests within one business day.

Yes. Submit a deletion request through Account Settings or via email support. Personal identifiers are removed within 30 days unless local law requires us to keep certain records longer.

Payment confirmation happens inside your own wallet app. We only receive a transaction reference — your PIN and mobile banking credentials are never shared with or stored by us.

Contact us immediately via live chat in your account dashboard. We can lock your account, review recent login activity, and walk you through securing access from your registered mobile number.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.